Returns & Refunds

Last updated: March 29, 2026

30-Day Return & Refund Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase, you may request a return or refund under the following terms.

Eligibility for Returns

• Items must be unused, unworn, and in original condition with tags/packaging intact.
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• Natural crystal jewelry with damage caused by wear, misuse, or accidental breakage is not eligible for return.
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• Custom-made or personalized items (engraved, custom-sized) are final sale and non-returnable.
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• Sale items (discounted products) are eligible for exchange only, not cash refunds.

Return Process

1. Contact our customer support at support@luckystoneart.com within 30 days of delivery.
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2. Include your order number, reason for return, and photos of the item (if applicable).
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3. Wait for a return authorization (RA) number from our team.
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4. Ship the item back with the RA number clearly marked on the package.
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5. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Processing

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
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• Refunds will be issued to the original payment method.
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• Original shipping fees are non-refundable unless the return is due to our error (defective, wrong item).

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We will provide a free return label and issue a full refund or send a replacement at no cost.

Exchanges

To exchange an item for a different size/design, follow the return process and indicate your desired replacement. We will ship the new item once the return is received and processed.