FAQs

What materials are your jewelry made of?

All our pieces are handmade with natural crystals, gemstones, and quality alloy or sterling silver plated findings. Natural stones may have slight variations in color and texture, which is normal.

How long does shipping take?

• US orders: 1–3 business days processing + 5–7 business days shipping
• International orders: 1–3 business days processing + 10–20 business days shipping

What is your return policy?

We offer a 30-day return window for unused, unworn items in original packaging. Custom and sale items are final sale.

Can I exchange an item?

Yes, you can exchange for a different size or style. Please contact our support team to process your exchange.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes.

How can I contact customer support?

You can reach us at support@luckystoneart.com. We reply within 24 hours on business days.

Are your products gift-wrapped?

Many of our items come in a gift-ready pouch or box. You can also add gift packaging during checkout if available.

Do you offer wholesale?

Yes, we accept wholesale and bulk inquiries. Please contact us for more information.

How do I unsubscribe from emails?

You can click the “Unsubscribe” link at the bottom of any marketing email you receive from us.